Terms and Conditions

Please ensure you read all the terms and conditions before placing any order.  By placing an order with Rosary Heaven you are agreeing to abide by and accept the terms and conditions enclosed herein.

Description of our products 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct and we aim to keep the website as up to date as possible. Any description given is for information only and does not constitute a sale by description. No warranty (expressed or implied) is given concerning the quality, condition or suitability for any purpose of any products purchased.

The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

The dimensions given are approximate only. 

Our prices are also subject to change without notice.

The content of metals in our rosary beads, medals and other items varies.  We can not be held responsible for adverse reactions.  The majority of our items are tibetan silver.  This is a mix of metals.

For regular offers and discount codes please like our facebook page

• Processing times
• Payments
• VAT/Tax/Customs
• Returns
• Price
• Products
• Stock levels
• Credits
• Copyright
• Limitation of Liability and Warranty
• Privacy Policy

All orders will be processed within 3 working days. 

UK orders can expect to receive their shipment within 5 working days of ordering.  We endeavour for orders to reach you within 4 working days, however we have to take account of busy periods.

International orders will be processed within 3 working days.  Delivery times may vary dependent upon the customer’s location.  We would expect most international shipments to arrive within 10 working days of ordering.  Please contact us for more information and specific times relating to your country.

Any dates specified by the Company for delivery of the goods are intended to be an estimate and time for delivery shall not be made of the essence by notice.

Risk of loss or damage to goods passes to the customer at time of delivery. All goods remain the property of Rosary Heaven until payment is made in full.

Please note we can not send items more than 40cm to other countries unless you contact us first.  This is beacuse we need to send these items by courier overseas and not by airmail.  We reserve the right to cancel overseas orders when the item exceeds 40cm in length.

We only invoice and deal in GBP sterling.

For UK and international customers we accept online payment by Paypal (in which you can use any card without having an account).  This method accepts Visa, MasterCard, Delta, Switch and Solo

We are VAT registered.  All prices on the site include VAT.  Our VAT number is GB169468946.  If you would like to receive a VAT invoice please let us know.

For international orders please note you could be charged tax/customs fees according to your country’s customs regulations.  This could include taxes, duties and import charges.  We are not responsible for any charges incurred on international shipments.  Please check with your customs department and tax requirements before ordering.  If for any reason you choose to refuse the delivery we will not be held responsible for shipping costs, including any costs incurred for the return of the package to Rosary Heaven Ltd.

We are so sorry but we're having to put a hold on shipping to Europe for the time being.

To return any items please contact us by email or in writing with your order number before returning the item(s).  We are happy to accept returns within 30 working days of receipt.  However the items must be kept in a pristine unaltered condition and effectively protected from shipping damage.  Return shipping fees are non refundable.  The only instance where shipping fees are refundable are in the unlikely event the items arrived faulty. The customer is held responsible for any loss on return shipments.

This does not affect your statutory rights.

Note (UK): In returning items, it is necessary to obtain a Certificate of Proof of Posting from the Post Office. This guarantees compensation of up to £34 in the rare event of the package going astray. This is a free service.

Overseas Returns: Please return the item via International Registered Post. Please contact us before returning so we can offer guidance.

The price displayed on the website is the up to date and current price.  We reserve the right to change website prices at any time without prior notice. This may be necessary due to market fluctuation.

Please note we can not send items more than 40cm to other countries unless you contact us first.  This is beacuse we need to send these items by courier overseas and not by airmail.  We reserve the right to cancel overseas orders when the item exceeds 40cm in length.

Sizes are as accurate as possible to that listed, but there may be minor variations.  Please allow up to a 5% difference in size.

Our pictures are captured using quality photography to present the product well and offer a clear description. We cannot be held responsible for slight differences in colour or look, for example, due to flash photography/computer monitor contrast differences and manufacturers slight variations.  We do our best to provide the most accurate picture we can.

Please also be aware pictures are not true to size.  The size will be in the worded description.  Some items are greatly magnified or taken at quite a distance.

We do our best to keep our website with accurate stock records but on the rare occasion we have stock listed that is not correct, we will contact you quickly and ask if you want a credit/refund for the amount, or replacement items.

All images, material and content of any Rosary Heaven product (including website/catalogue belonging to Rosary Heaven Limited or any of it’s partners/subsidiaries) are copyrighted and owned by us.  If you wish to use our images, you are welcome to do so providing you are a paying customer.  However you must contact us for express permission in writing (email is acceptable) first.  Reproduction of our images in any form will be considered  infringement of copyright without written consent.

Customer agrees that use of the service is entirely at customer’s own risk. Services are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service.  Specifically, we disclaim any and al warranties, including without limitation 1. Any warranties concerning he availability, accuracy or content of information, products or services; and 2. Any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortious behaviour, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the forgoing rests entirely with customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty.  Customer herby acknowledges that the provisions of this section shall apply to all content of the service.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.  If you wish to contact us about this Policy or with any query please email us on [email protected]

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Lawful Basis for Processing Personal Data
For the purposes of The GDPR, we are the Data Processor when selling on this site and process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from customers is that of “Contract” - whereby processing is necessary in order to fulfill buyer orders and enquiries. We retain information provided by customers, such as transaction information for internal financial accounting purposes. 

We receive personally identifiable information only when it is voluntarily submitted by buyers when placing an on-line order. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address, telephone number, date of order, items ordered, value of items ordered, and chosen method of delivery. This information is used to dispatch your order and for notifications about your order, such as processing and dispatch information. We may also undertake anonymised statistical analysis, for example, to monitor seasonal fluctuations in sales patterns, or to monitor the effectivenness of advertising campaigns. (We won’t be able to identify individuals from this data), an example of this would be the use of Google Adwords.

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processor (currently Paypal), who specialise in the secure online capture and processing of credit/debit card transactions.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third party service provider (currently Amazon), for the purpose of processing and fulfilling orders on rare occasions. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond product dispatch reasons for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When someone visits our site we use Google Analytics to collect standard internet log information regarding which parts of the site are of most interest to visitors, and where they come from. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of people visiting our website.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. 

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Like many other websites, the Rosary Heaven website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies please see here https://cookies.insites.com/ . Turning cookies off may result in a loss of functionality when using our website.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

We are concerned to protect the privacy of children aged under 18. If you are aged 17 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

We keep this Policy under regular review. This Policy was last updated in November 2020.